DATE OF LAST UPDATE: 26 May 2023
NON-PRINT ON DEMAND PRODUCTS
If you are unsatisfied with your product due to a product defect, you will have 30 days from the date of delivery to request a replacement return the product. You may return any Product (as defined below) purchased on lovesoup.net in accordance with the terms below:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
A return authorization must be requesteand d within 30 days of your date of delivery. You must contact us at firstname.lastname@example.org to request and receive an RMA.
The return authorization number must be included along with your returned product.
Once an RMA is received please return the item and email us back with the RMA and the tracking# so we can track your return.
You must return the Product to the address provided to receive a refund at your cost within 30 days of receipt of the RMA.
Returned Product(s) must be in new/unused condition. All accessories originally included with your purchase must be included with your return.
Additional terms and conditions
Shipping and handling charges, and taxes paid (such as state sales tax, customs duty, VAT, or GST) are not refundable.
You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to lovesoup.net.
If you return a product to lovesoup (a) without a return authorization from lovesoup.net or (b) without all parts and accessories originally included with your purchase, lovesoup retains the right to either refuse acceptance of such return or charge you a restocking fee of 30% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.
- Gift cards.
- Print-On-Demand products that are not defective.
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your replacement.
If you are approved, then your replacement will be processed, within 10 business days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will provide you further instructions on where to return the item for an exchange. Please note that we cannot accept exchanges beyond 30 days from the date of delivery.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
If you still have questions about your return, please contact Contact customer service at firstname.lastname@example.org.
OR via mail to:
Re: Customer Support
3600 SE Mariposa Ave. , Lot #58, Port Saint Lucie, Florida, 34952
PRINT ON DEMAND PRODUCTS